Purchasing
How can I order?
You can order materials from GASP via website or by sending an order by, post, fax, or e-mail to [email protected].
How can I pay?
You can pay by cheque, BACS or credit and debit card or by PayPal. We are able to invoice public bodies and most large organisations. Private individuals and first time customers should use the card payment options on the website.
Why are there differences between the prices in the paper catalogue and the online catalogue?
GASP tries very hard to keep all our prices fixed for 12 months. However prices do vary and sometimes we need to pass these increases on.. We reserve the right to change prices if necessary but we would inform you before invoicing.
Minimum order amount?
The minimum order we can accept is £10.
Delivery & Returns
How long will delivery take?
Orders will normally be delivered within 3 – 14 days. If for any reason items are out of stock we will contact you to let you know and advise applicable lead times.
I need my goods urgently when is the earliest I can get them?
GASP can send urgent orders within 3 days, but there may be a surcharge. Just let us know when the goods are required by at point of order and we will endeavour to fulfil your needs.
If my order arrives damaged or I am not satisfied with the goods, can I return them?
Please contact us immediately if an item is broken in transit. You will need to return the item to us with all the original packing. On receipt we will refund the item and your return postage. If you are unhappy with your purchase for any other reason please contact us and return the item within 14 days from original purchase date. If an item is returned immediately undamaged and with the original box also undamaged we will issue a refund or credit note.
What are the delivery charges?
Delivery charges are worked out based on how much you spend and where the delivery is being shipped to. For a full break down on all delivery charges click here.
Other Questions
Are my details secure?
All personal details are kept securely and in line with the Data Protection act. For more details click here. All purchases take place in a safe environment using the latest SSL (Secure Sockets Layer) encryption technology and a secure server. Personal details are encrypted. Once your order has been completed your credit / debit card details are automatically removed from the system.
I’m ordering from a public organisation and shouldn’t pay VAT, why am I being charged it?
All UK customers have to pay VAT. It might be that you can claim it back from HM Revenue and Customs at a later date.
I can’t find the product I’m looking for, can I search for it?
In the top right hand side of every page there is a search field. Just type in the name, or part of the name and you should find the product you’re looking for. If you’re still having problems finding the product you want then feel free to contact us.
